Duration

45 minutes

Objectives

The course illustrates how to deal with conflicts with colleagues to obtain positive results and improve collaboration.

Contents

  • Rethinking the place of conflict at work
  • Understanding why a conflict occurs
  • Evaluate your approach: calm, compete, negotiate, collaborate
  • What is the best approach?
  • Guide to a difficult conversation
  • When and how to solve a problem at a higher level
  • Dos and don'ts


Prerequisites

There are no requirements to access the course

Certificate

At the end of the course, a certificate of attendance will be issued, which can be downloaded directly from the platform